Cancellations and Refunds
Cancellations and Refunds Policy
At Vision Engineering Services we prioritise safety and quality in every product we offer. Please read our Cancellations and Refunds Policy carefully before making a purchase.
Order Cancellations
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Cancellation Window: Orders can be cancelled within 24 hours of placement, provided the item has not been shipped.
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How to Cancel: To cancel an order, please contact us immediately at [your email/contact number] with your order details.
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Non-Cancellable Items: Customized, specially ordered, or made-to-order fire and safety equipment cannot be cancelled once the production process has started.
Refund Policy
We offer refunds under the following conditions:
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Defective or Damaged Products: If you receive a product that is defective or damaged, please notify us within 48 hours of delivery. We may require photo or video evidence to process the refund or replacement.
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Incorrect Product: If the item you received is not what you ordered, please contact us within 3 days of receipt for a replacement or refund.
Non-Refundable Items
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Used or installed equipment.
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Items that are damaged due to misuse, improper installation, or negligence.
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Products returned without original packaging, documentation, or accessories.
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Fire extinguishers or gas-based products that have been discharged or tampered with.
Return Process
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To request a return, please contact our support team at [your email/contact].
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Once your return is approved, you will receive instructions on how to ship the item back.
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The product must be returned in its original condition and packaging.
Refund Timeline
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Approved refunds will be processed within 7-10 business days after we receive the returned item.
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Refunds will be issued to the original method of payment.
Contact Us
If you have any questions regarding cancellations or refunds, please contact our support team at:
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